Enterprise support

authentik Enterprise subscriptions over US$1,000 per year include ticket-based support. Enterprise Plus subscriptions include the support channels and response-time commitments defined in your agreement.

Open and manage support tickets

Use the Support center to open a ticket, reply to the support team, and track existing tickets.

1. Log in to the Customer Portal.
2. In the top menu, click Support.
3. Open a new ticket or select an existing ticket.

You can also go directly to the Support center.

If you cannot access the Customer Portal, contact hello@goauthentik.io.

Include diagnostic information

Include enough context for the support team to understand and reproduce the problem:

• The full authentik version, including the patch version.
• The installation method, such as Docker Compose or Kubernetes.
• A description of the problem and its impact.
• Steps that reproduce the problem, including the expected and observed behavior.
• Relevant logs, error messages, and configuration with credentials and other sensitive values removed.
• Recent deployment, configuration, or infrastructure changes that might be related.

Do not use a support ticket to report a suspected vulnerability. Follow the security vulnerability reporting process so that the security team can handle the report confidentially.

Product version support

authentik provides product support for the current major release and the immediately preceding major release. A major release is identified by year and month, such as 2026.5.

The supported versions table lists the release that currently receive fixes.

Community support

For community support, join the authentik Discord server. To report a reproducible product defect, open an issue in the authentik GitHub repository.